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7 that had access to selfservice decided to send us a piece of paper instead. So not too bad. Last year, when our pilot, when we did about those numbers i mentioned earlier about 12,000 or so, when our first rollout. I think adherence was about 20 . Compared to todays 24 . So on slide 6, i think some of the things that helped us have success and the lower number of phone calls as well as e benefits is our outreach. Back in september, i told you we did improvements to our communication and i think it showed based on the feedback i got from the staff that speak to the members enough, that they w...

The providers because they were not covered in their networks. And with that, im going to turn it over to shenay who will talk to you about the feedback we received on the models. Good afternoon. As part of the engagement process, we presented five models of potential or possible Health Care Model options are or options that are hypothetical options that members were could potentially look for in the future. The first model during this presentation, members were able to share questions ask and share questions about the models, look at the models in detail to figure out what things were appeali...

Wellness center here at the Health Services. At the end, we at the end of the day we had 117 individuals participate in the focal groups, representing 34 of the unique departments across the city. With that, id like to turn the mic over to heather and shenay to talk about the presentation of the core findings from this endeavor. Thank you. Thank you. Hi, commissioners, its nice to be here with you today. Im heather imboden, im with communities in collaboration. Were an oakland based consultant. We also do program evaluation. Im here with my colleague, shenay hawkins who also supported this pro...

In isolation. We are working with the Behavioral Health system, and as i said time and time again there is a real issue around equity. Around those 4,000 people that we know we are not serving properly, 35 of them are africanamerican. We need to call out the injustices in these systems and make deliberate investments in targeting the population that continue to get left out when we propose new solutions to support the communities that we know are most vulnerable. So we are going to be making deliberate investments around making sure that africanamericans are supported as we move this process f...

Mayor breed hello, everybody. Im london breed. Im mayor of the city and county of San Francisco, and i am so excited to be here today. We all know that there is a real crisis in our city, and i know that we hear that word used on a regular basis. But in this particular case what we see happening with those who are struggling with Mental Illness and Substance Use disorder and chronic homelessness is something that we see every day and we need to take aggressive action to address that issue. I am standing here with supervisor Hillary Ronen and mandelman to announce that even though we have had t...