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Share this article Share this article IRVINE, Calif., April 8, 2021 /PRNewswire/ -- HappyFox Inc., makers of a top-rated help desk platform, today announced a new voice integration with Dialpad, the industry leader in AI-powered communication and collaboration, that will provide a seamless customer experience via AI-powered calling, conferencing and contact centers accessible through a trusted help desk platform. This integration with Dialpad allows users the option to bring all of their work into one platform, HappyFox, from social media conversations to important phone calls. Leveraging Di...

socaltech.com Irvine-based HappyFox, a developer of help desk software, says it has launched a new artificial intelligence software, HappyFox Assist AI. The company said the new software helps provide automatic resolution of repetitive questions to IT and HR teams from within Slack. Slack is a very popular communication tool for companies. HappyFox said the new software integrates with Slack, as well as knowledge base tools like Confluence, as well as ticketing systems Zendesk and HappyFox Help Desk. HappyFox said its new tool uses AI to respond to routine requests in Slack, and initially de...