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66%. the killings and shootings not limited to west baltimore where riots broke out last month. areas across the entire city have seen the most serious crimes on the rise. with a shift call we get together and say, again, we re just going to back each other up and answer 911 calls from our dispatchers. reporter: so no matter what they tell you? that s it. reporter: police are only responding to 911 calls. no walking beats. no investigation. just responding. the bare minimum of policing. and then only the most serious calls get immediate attention. some calls, says the officer, goes hours with no response. and when police do respond, they will only go in pairs. sometimes, three and four officers per call. their own safety, the priority. as officers we say, hey, we ve got to have each other s back. reporter: the officer worked the recent protests, looting and ....