P&C Insurer Digital Investments Not Enough to Offset Rising Rates, J.D. Power Finds
The streamlined user experience, seamless customer support and improved navigation that was supposed to define the digital transformation of the property and casualty insurance industry— and improve customer satisfaction— has been overpowered by rising rates. According to the J.D. Power 2022 U.S. “Although insurers keep upping the ante on technology,...
Source: insurancenewsnet.com