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u.s.-mexico border looking for asylum in the united states. breaking, the biden administration officially out with new rules for travelers from china. we're live at the white house with the details developing as we speak. i'm hallie jackson in washington. joining me now is msnbc correspondent shomari stone at bwi airport, mike memoli is with the president in saint kroi in the virgin islands. some people have canceled vacation plans altogether. what are the airlines saying. talk us through that piece of it. >> reporter: right now people are trying to get answers. they're understanda...

You have families here, kids. here's what's interesting. there was a grandmother and she had her grandchildren's christmas gifts in the luggage. she's now trying to find her bag as well. back to you. >> show marry at bwi airport, thank you very much. mem, let me go to you. the pressure is on from the federal government for southwest to basically get it together. >> reporter: that's right, hallie. this is, remind you, not the first time we've been talking this year about major airline headaches and the biden administration being called on to do more. we've had this unusual combination of travel...