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'IT companies do not have a large presence there either in terms of market and team. So, the impact of the war will be minimal. But West Asia is an emerging economy.'

Currently, Indias $245-billion tech services industry employs around 300,000 people in sales and support functions. Out of this, around 50,000 to 60,000 employees work will get impacted over the next three to five years, IT market intelligence firm UnearthInsight said in a study shared exclusively with ET.

The India chief executive of software giant Salesforce said the country's IT sector is grappling with a skills shortage "crisis", as companies struggle to

Business May 25, 2021 India’s catastrophic second Covid-19 wave has become the ultimate real-life stress test for the global services industry, as companies work to keep back-office operations running amid widespread infections and an overwhelmed healthcare system. India is the world’s leading back-office hub, with nearly 4.5 million people doing everything from answering customer service calls to software development to mortgage processing, placing it far ahead of peers such as the Philippines, which has more than 1.2 million workers. Global banks and technology companies, from Goldman ...

India’s second wave of Covid-19 has become a test of the latest real stress in the global service industry as companies maintain back office operation