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right now. ♪ first, my personal apology on behalf of myself and everyone at southwest for all of this. second, a pledge to do everything we can and to work day and night to repair our relationship with you and offer some new resources that we have to get you the fastest information and fastest service possible. >> it is the top of the hour, 8:00eem eastern. we're glad you're with us. it is december 29th. welcome to cnn this morning. >> i think everyone wants an apology. i'm confused because he said at one point that if you still haven't gotten your bad you could get it at no cost...

When? >> we've had conversations with the executive leadership, with the previous ceo gary kelly, mike vander and we described as hot as we're running the operation, that the systems were continuing to be an issue. we raised it at negotiations. we've been in negotiations since 2018. in fact we picketed on september 27th and one of our picket signs said picture sign loading, southwest technology failure. we've brought forth solutions and technology provisions and at the table and it is pretty much been ignored. >> can you tell me understand what the response was from those folks? you named ever...