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DPA, Servicing Oversight, Relationship Mgt., Change Mgt. Products; TPO and Broker News - Vimarsana News

DPA, Servicing Oversight, Relationship Mgt., Change Mgt. Products; TPO and Broker News

Remember when lenders were fretting about Amazon rolling out a major home loan program? The new acronym that the mortgage industry was about to start using was “WACD” (What Amazon Can’t Do). We reminded ourselves that Amazon couldn’t do is to deliver high value and personalized service and build relationships that last a lifetime. Play to your strengths! One strength is keeping up with what is going on, especially in the regulatory world. Today’s L1 show at 2PM ET features Kathy Kraninger, former director of the Consumer Financial Protection Bureau from 2018 ...

VOE, POS, Customer Retention; LOS Products; Training, Webinars, and Events - Vimarsana News

VOE, POS, Customer Retention; LOS Products; Training, Webinars, and Events

A correction to yesterday’s Commentary regarding the next holiday (Memorial Day) being two months out. Several emailed that Memorial Day is actually three months away! Overheard here in Texas the hallways at the TMBA Secondary Conference: “So if we don’t let athletes bet on games that they have the ability to influence, why do we allow Congress to invest in companies they regulate?” Here at the conference, the wise use of technology is definitely an important topic (today’s Mortgages With Millennials focuses on this), as are the desirability of better mortgag...

Compliance, Asset Mgt., PPE, DPA Tools; Assorted TPO News; STRATMOR on Profitability - Vimarsana News

Compliance, Asset Mgt., PPE, DPA Tools; Assorted TPO News; STRATMOR on Profitability

Who doesn’t think swearing parrots are funny? Although you wouldn’t want your parrot talking about the clap when Aunt Beatrice comes over for Sunday dinner. I’m sure that every LO has heard their share of salty words, and they deal with much more for their clients than just a loan. Working with their client’s debts, assets, rental insurance until they buy a home, even servicing after the loan funds, you name it. Everyone across the nation is feeling the brunt of seemingly usurious homeowner insurance rates, and The Mortgage Collaborative’s Rundown tomorrow ha...

CRM, MSR Valuation, QC Trends Products; STRATMOR Strategy Report; Lower/Thrive M&A Deal; Renegotiations - Vimarsana News

CRM, MSR Valuation, QC Trends Products; STRATMOR Strategy Report; Lower/Thrive M&A Deal; Renegotiations

Everyone’s above average, right? This morning I head to Chicago where residents have the dubious honor of being the worst when it comes to estimating home values. Homes are expensive… Who knew? Apparently not the vast majority of Americans, which reminds me of the saying, “Never underestimate the intelligence of the average person.” All Star Home surveyed Americans in the most populous U.S. cities, prompting them to guess home prices in their communities to determine where people have the best and worst home value intuition, and 86 percent of people were surprised a...

Hedging, Automation, HELOC, MERS Audit, LO Benchmarking Products; Training Opportunities - Vimarsana News

Hedging, Automation, HELOC, MERS Audit, LO Benchmarking Products; Training Opportunities

Whether it is an obscure band or an eatery in San Diego, a well-known palindrome is “tacocat.” Huh? Yes, it’s the same spelled backward or forward. You hadn’t heard that one? How about this one: “Rob, have you heard that when Lender XYZ funds a loan, it is sold to an investor, and usually the servicing is sold to someone else, but then Lender XYZ and its LO quickly offer to refinance the loan when rates drop. At that point Lender XYZ makes its origination fee again, and the investor and servicer lose out.” Yes, it’s everywhere as originators and...