GSMA | User Journeys in Burundi: A conversation with Ground Truth Solutions
Blog | blog | Burundi | English | Mobile for Humanitarian Innovation | Sub-Saharan Africa In 2019, the GSMA Mobile for Humanitarian Innovation (M4H) team worked with Ground Truth Solutions in Burundi to understand users’ experience of receiving cash assistance through mobile money. The work used human-centred design (HCD) methodologies to empathise with users and better understand, from their perspective, how programming could be improved. Read the full report To provide more information about how this work was conducted and some of the outcomes, I spoke with Max Seilern from Ground Truth...
Source: gsma.com