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CVA, plus information: what happens when cash recipients are kept in the loop? Format A closer look at recipient feedback in Nigeria and Somalia Ground Truth Solutions examined feedback fromCVA recipients in Nigeria and Somalia, collected in September 2020 , and the implications were both interesting and useful.The feedbackreveals that **whe****n ****recipients fe****el**** informed – about available aid, targeting criteria, or the**** duration of assistance – they ****are**** more inclined to feel positive about their experience of ****cash and voucher assistance (****CVA****)****. **Thi...

Blog | blog | Burundi | English | Mobile for Humanitarian Innovation | Sub-Saharan Africa In 2019, the GSMA Mobile for Humanitarian Innovation (M4H) team worked with Ground Truth Solutions in Burundi to understand users’ experience of receiving cash assistance through mobile money. The work used human-centred design (HCD) methodologies to empathise with users and better understand, from their perspective, how programming could be improved. Read the full report To provide more information about how this work was conducted and some of the outcomes, I spoke with Max Seilern from Ground Truth...