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05.17.21 -- Drive Revenue With Exceptional Customer Experience Anytime, Anywhere   By Paul Hesselschwerdt, Global Partners Training The way field service teams operate and deliver service is changing, and this rapid pace of change is being driven by new customer expectations, advancing technologies, IoT, and what some are calling “servitization.” No longer is service a reactive practice—today, customers expect proactive attention from their field service provider. This creates opportunities for forward-thinking providers to establish themselves as valu...

05/12/21 Field Technologies Online Newsletter

IDC Research "The Business Value of IBM Open Source Support" IDC research conducted on a selection of open source software technologies that have commercial support options available, compared the experience customers had when using those open source software technologies both with and without the commercial support. The collection of open source software solutions considered in this research is a suite of technologies for which IBM offers commercial support services. IDC spoke with these customers about how they are using IBM Open Source Support to optimize their use of open source applicati...

05.03.21 -- 4 Foolproof Steps To Kick Off A Tech Deployment   By David Liu, Deltapath The remote working revolution has happened much faster than we expected. Globally, around 70 percent of people are working remotely at least once per week, and the number keeps growing. For the most part, this is possible thanks to digital communication tools, like Slack, email, and text. With digital tools, it’s never been easier or faster to connect with team members. Featured Articles Submitted by Salesforce Get expert tips and best practices based on insights from ove...

04.07.21 -- Optimize Total Experience By Overcoming These FSM Challenges   Submitted by Fieldpoint Service Applications Inc. This year’s AHR Expo, the world’s largest trade show for the HVAC industry, was cancelled due to the COVID-19 pandemic. Last year, the show was in Orlando, FL, and had over 70,000 attendees. When you think about that many people in one space today, you understand quickly what the expression “the difference a year makes” really means. Submitted by Help Lightning Oxford Nano is providing innovative remote assistance software to t...