Bank of America's Erica Tops 1 Billion Client Interactions, Now Nearly 1.5 Million Per Day
Erica, the most advanced and first widely available virtual financial assistant, has surpassed 1 billion interactions with Bank of America clients. The award-winning technology, powered by artificial intelligence (AI), officially launched in 2018 and has since helped nearly 32 million clients with their everyday financial needs.
Source: bankofamerica.com