The Debt Panel: 'My bank ignored requests to cancel my credit card and charged me a renewal fee'
After arriving home in India, I was able to lodge this request over the phone. Despite multiple follow-up attempts with customer care, I never received a call back on my number in India to confirm the cancellation of the card. Now, the bank has charged me late fees and interest against the card’s annual renewal fee. This amounts to Dh1,663.40. I am not in Dubai, do not use this card, cannot make this payment for card renewal and need the card cancelled immediately. I don't understand why it is so difficult to cancel a card even after numerous expensive overseas calls. During my last communi...