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Detailed text transcripts for TV channel - MSNBC - 20130414:11:58:00

Profiled a business owner who tracks all customer interactions to help her improve her service. our website of the week can help you do the same. user voice provides customer communications management tools. they range from a support ticket system to streamline the way you receive, answer, and keep track of customer emails and requests to a feedback forum where you can get direct input from your clients. in addition, the site helps you put together a directory of frequently asked questions so customers can easily search for answers right on your site. thanks for joining me today. and if you re looking for more information on the topics we covered, you can find it on our website. it s openforum.com/yourbusiness. you can follow us on twitter. @msnbc your biz. and of course we are on facebook, too. next week, in an era of disposable everything, the son of a cobbler finds it hard to find a decent pair of shoes. that s kind of when the idea ....

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