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Planned Systems International, Inc. (PSI) announced today it has been awarded the Command and Control Support Agency (CCSA) Customer Support Services (CSS) contract by Headquarters, Department of the Army (HQDA), Deputy Chief of Staff (DCS), the Command and Control Support Agency (CCSA), and the Army Operations Center (AOC). SGS will provide IT support and other end user services to Army Command and Control (C2) users to ensure continued mission success for the war fighter community. CCSA supports a local user community that fluctuates between 400 and 750 users at any given time based on mission requirements or worldwide events, as well as a community of approximately 2,700 remotely through their SharePoint environment. The SGS Team will provide a comprehensive, multi-tiered support approach focusing on sustaining end-user productivity through 24/7/365 monitoring, troubleshooting, and resolution of desktops, servers, network, and applications issues, relocation and reconfiguration of equipment, and access issues (user account, network, and remote).