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Hoteliers across the industry have turned a new leaf on technology. Limited labor and other trends have led more operators to rely on technology to run their properties more efficiently. Still, as digitalizing operations becomes more popular, more and more hoteliers are learning just how limited their property-management system’s capabilities are, and how dependent they are on better service from their vendors. Many of the most important digital capabilities require a PMS that can communicate with multiple departments and be mobile friendly so to be accessed remotely. Legacy systems simply a...
With every new year come the most recent studies and latest predictions aimed to forecast trends that will impact our industry. 2023 is no different.
“The secret of change is to focus all of your energy not on fighting the old, but on building the new.” When it comes to hotel property management system technology, this quote by Socrates is apropos. Last year, Maestro made five industry predictions for the evolution of PMS. While contactless technology did become more prevalent within the PMS in 2022 and many hotels added two-factor authentication at login to improve data security, neither reached mass adoption. While some PMSs are supporting additional payment products and adding integrations to OTA channels and the major customer-relat...
Almost 35 per cent of small and medium businesses (SMBs) in India are spending over 10 per cent of their revenue on technology (in comparison to global counterparts) and 26 per cent of SMBs are early adopters of new technologies, a Microsoft ...