United Airlines' Customer Touch Points and Other Top Stories This Week
United Airlines, Alcohol Wipes and Finding New Customer Touch Points: Some passengers want to talk to people. Some do not. United Airlines wants make sure
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United Airlines, Alcohol Wipes and Finding New Customer Touch Points: Some passengers want to talk to people. Some do not. United Airlines wants make sure
Tripadvisor is considering revamping Tripadvisor Plus, turning it into a free service initially, and then figuring how to monetize it later.
Whether you love or hate the idea, holiday companies are embracing the model with luxury hotels, US airlines and TripAdvisor among the first
If consolidation characterized the online travel universe several years ago, new players are spearheading a de-consolidation movement.
Investments in Tripadvisor's Viator brand, as well as improving the hotel price-comparison feature will likely be key parts of a new strategy.