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And would make her fight harder to keep it. >> dr. morrison has not treated jessica's mother but has dealt with many similar cases. >> if you were to go into the home of someone who hoards and you were to clean out everything, not only would that make the person incredibly vulnerable and incredibly distressed, but it would not solve the problem. and in fact, the person would just rehoard and reclutter home right away. the first step is to have them get the motivation to want to beat this. >> looking at all the seemingly unmovable piles, jessica wories about the future. >> just walking through ...

And being amazed that she was in a wheelchair. and the first thing i thought was, how does she get in and out? >> the disaster masters make their way around the packed home to assess the severity of the problem. >> behind the door, up against the wall in the closet, still stacked to the ceiling and little paths back into the living room. kitchen in the back. you could barely walk into the kitchen. >> it was a mix of construction material like tiles, plaster, to repair walls, tools and things that she had recently purchased as gifts. >> just a complete mess. everything came home, nothing had a ...

She'd be ashamed. it would be kind of like her worst fears coming true right then and there. it would just make the problem worse because it would make her more defensive of everything else. and would make her fight harder to keep it. >> dr. morrison has not treated jessica's mother but has dealt with many similar cases. >> if you were to go into the home of someone who hoards and you were to clean out everything, not only would that make the person incredibly vulnerable and distressed but it would not solve the problem. but the person would reclutter and rehoard. the first step is to have the...

We actually go through everything. we're going through those papers looking for stocks and bonds and photographs and birth certificates and things like that. >> the removal takes a seven-person crew three days to complete. >> we left him in really good shape. >> the cluttering client avoids eviction. and just months after the cleanup, they receive an unexpected call. >> out of the blue has a conversation with ron and says, i want to call and thank you for saving my life. >> shortly after we did that project, he ended up in the hospital. and the reason was because he got a heart transplant. >> ...

I don't walk around barefoot. i don't want stuff on my feet. it just flat-out grosses me out. to cook anything, i have to go to my fridge in my room, get everything i needed, get all my utensils and bring it into the kitchen to prepare my food, then clean it and take it all back to my room. to sweep and mop, i have to do a quarter to a third of a room at a time. i have to move everything away from where i want to mop, which can take 45 minutes to an hour sometimes. mop, wait for it to dry, put it all back and then do the next section. it's very exhausting and very stressful. >> to an outsider,...