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"Civil War," in theaters Friday, is a thrilling look at a domestic war zone though the choice to avoid politics compromises some of its power.

People are reeling from the resignation of the secretary of the va and what they see as the mistreatment of this nation's veterans. and at grandson's where folks flock to chow down and chat, they are steaming. >> i think it's just a message that we don't care. you know, we understand you went over there, you served our country, you done your job, but, you know, now that you're back home, we don't care. >> reporter: richelle james' husband was deployed a year in iraq. she says the va is overwhelmed, understaffed, and that the departure of general shinseki solves little. >> i think he's just a f...

Departure of general shinseki solves little. >> i think he's just a figurehead. i don't think he's the actual problem. >> reporter: and as the longest wars in our nation's history slowly wind down, they ask, isn't that when soldiers need the va most? jane bell's son is in the navy. >> if they understood what military families go through since iraq and afghanistan and honestly truly cared what they go through, we wouldn't even be talking about this. >> we owe them everything we can give them. >> reporter: jerry hall wore the green beret in vietnam. >> it's very upsetting. it's individuals who a...