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For the first time, Capco ran design thinking workshops entirely digitally, allowing dozens of client stakeholders across global offices to participate when appropriate, wherever they were located.
Transforming Customer Experience From Traditional In-Person Workshops to Global Digital Workshops Capco Digital is a team focused on user-centric design, lean product development, and emerging technology for financial services institutions. They manage global, end-to-end digital transformation initiatives for many of the world's leading financial services companies. Capco helps its clients innovate for the future. With a human-centered design approach to problem-solving and creative solution development, the Capco Digital team typically travels to on-site design thinking workshops to co-create solutions with their clients who are spread across the Americas, Europe, and Asia. For a recent project, Capco Digital worked to help redefine a tier 1 banking client's end-to-end customer onboarding process. Capco faced the challenge of including dozens of client stakeholders spread across different global offices. For the first time, Capco ran design thinking workshops entirely digitally, so that all stakeholders could participate as and when appropriate, wherever they might be located.