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All of our attempts to contact the company have met with no response. We left a WhatsApp text as requested – but still nothing. We are at a loss to know what to do. DC, Basildon We received this letter in late December – long after the company’s boss said all refunds would be paid. However, in fairness to Virgin Atlantic, your refund was paid very quickly after we took up your case. Last year was horrible for all of the airlines, but Virgin Atlantic had a particularly torrid time. This week the consumer group Which? named Virgin Atlantic and Ryanair as the worst two airlines for proce...