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| IBM Think: How AI could make big virtual events better than in-person alternatives This week's IBM Think event prompted some thoughts on how companies could (and should) use their own technologies to make virtual events better. Metamorworks / Getty Images Disclosure: Most of the vendors mentioned are clients of the author. IBM Think, the firm’s iconic (and now-digital) annual customer event, took place this week and I was again reminded how firms like IBM with internal video competence and studios do these things better than those without. Everyone was rehearsed, ev...

The expansive dataset is designed to translate 55 languages, including Cobol, Java, C++, and Python IBM unveiled a suite of new artificial intelligence (AI) services on Monday ahead of its virtual IBM Think 2021 conference.  The new features include software that teaches AI how to translate code, a cloud migration service, and more functions for the firm's Watson Assistant.  The most interesting of the announcements was a Rosetta Stone-like service for programming code called 'CodeNet', which is an expansive dataset designed to teach AI and machine learning systems how to translate code...

February 14, 2018 IBM believes it is "the backbone of the world's economy" and has told its services staff to hold their heads high and behave accordingly as the company rolls out new services offerings it hopes will let it dodge the implosion of outsourcing. But the company's plans are far from finished and staff have been told ...

Jay Badiani, IBM Jay Badiani is comfortable chatting about everything from quantum computing to corporate citizenship. As the guest of ITWC President Fawn Annan for an April 2021 installment of CMO Talks, a podcast series on marketing challenges, he focused on his mission, as Chief Marketing Officer for IBM Canada, to set a new normal for customers and partners in a hybrid cloud world. After providing a brief outline of how the office of the CMO operates, Badiani highlighted his commitment to drive client preference for IBM as the digital reinvention partner for enterprises in Canada. “It�...

PHOTO: Shutterstock AI and machine learning are coming of age, and 2021 is set to become the year that AI dominates the customer service call center, by providing real-time feedback, predictive analytics, and in-depth analysis. AI is enhancing the customer experience while improving the lives of call center employees. This article will look at the ways that AI is changing the game when it comes to call center dynamics. Interactive Voice Response (IVR) in the Call Center Most of us are familiar with IVR when calling customer service centers, and have found them to be annoying, time-consuming,...