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Reason. so do you think this message might resonate another tough public relations week for the white house? >> it might help a little, particularly because it was a memo of his that got leaked that caused some of the problems for president obama in the first place. but look, there's only one thing that's really going to fix the pr problem for the administration. that is the website problems have to start working and they have to get over this -- the problem of all these people in the individual market losing their insurance. they're moving to address both of these things. but until people sta...

Cancelled. but do you think the apology will satisfy critics, or fuel them? >> i don't think it will satisfy critics. these are the same people who have been spreading lies, frankly, intentional lies, about the affordable care act, from the death panels onward. i mean, the president hopes, i assume, that it will go away if he just says, i sort of apologize, using the passive voice. but this is not about the truth of the flux that the people on individual plans are experiencing. this is not about concern for them. if republicans were really concerned about people losing their health insurance, ...

Esteemed colleague alisyn camerota. >> i wrote it for him to say. christen, the administration feels that if all of the website problems are fixed they don't have to do more damage control, based on the polls, more damage has been done, what do you think? >> enormous damage has been done. when you have new york magazine has the definitive reel on obama, like 30 plus-time. >> it is blistering. 23 times. you are right about that. >> if you like their plan you can cope it. it is astonishing, and i think a lot of the way they are handling is making it worse. the president is acting annoyed almost ...

The "wall street journal" has a report that the average age is much older than expected of those signing up. they are not getting those young people to sign up, at least not yet. bill: i hear taupe harkin in my ear. the president did more back pedals last night. but that's not going over very well with democrats. what are they saying? >> reporter: you hear the criticism from republicans like rand paul. republicans have opposed this slaw from even before day one. they were opposing it when it was proposed. when you have democrats proposing legislation saying let's delay the fines people will ha...

Guy with a floppy disk. my guess julie is folks at the white house are not laughing. how concerned are they about this rollout? not just the website but the whole deal. what is their biggest concern? >> that they are in this holding pattern. no one expects the website will be fixed over the next couple of days. november 30 seems like a fairly conservative estimate by some accounts. all we're seeing now is more website problems and more problems with the actual policy. if the conversation switches to the policy away from the website that becomes even more dangerous. there's nothing that they ca...