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In the 1990s and early 2000s, the “100% Satisfaction Guarantee” was all the rage among many hotels. The gist was simple: Encounter a problem and receive your money back.
In the 1990s and early 2000s, the “100% Satisfaction Guarantee” was all the rage among many hotels. The gist was simple: Encounter a problem and receive your money back. In…
Some hospitality experts say that promise — a 100% refund if customers weren’t 100% happy — might’ve made things worse for both the customer and the hotel.
In the 1990s and early 2000s, the “100% Satisfaction Guarantee” was all the rage...
Satisfaction rates are lower than ever.