The Future of the CX Profession: What to Expect
While automation ramps up in the marketing industry, CX professionals don't have to fret. Learn more about the future outlook of the CX profession.
Source: cmswire.com
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Dealing With AI Biases, Part One
It’s only a matter of time until AI applications will become more prevalent in high-stake industries. So AI bias deserves closer examination.
Source: cmswire.com
3 Ways AI-Based Marketing Is Improving Customer Retention
This article will look at the ways that AI-based marketing can improve the customer experience while increasing customer retention.
Source: cmswire.com
How AI Is Helping to Better Protect Customer Data and Privacy
This article will look at the ways that AI is being used to help protect customer privacy.
Source: cmswire.com
How Can Marketers Prepare for Google MUM?
Google announced the latest search engine upgrade — MUM — in May. With the first rollouts expected in coming weeks, where should marketers be focusing?
Source: cmswire.com