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Zappix Unveils 'Agent Assist' for Simplified Customer Service Customer service solution provider Zappix has revealed a new automation tool designed to reduce resolution times for customer inquiries using artificial intelligence. “Agent Assist”, the company’s latest solution, allows customer service agents to provide assistance tools to customers through standard text messages in an effort to provide a convenient method of interaction. Through Agent Assist, contact center employees can send out text messages with Zappix On-Demand App, which customers can use to complete standard operatio...

WorkWave Purchases Call Center Software Provider Slingshot Business automation software developer Workwave has announced the acquisition of Slingshot, a leading field service provider of call center software. Workwave believes that this acquisition will enable it’s customer base to take advantage of a number of Slingshot’s software solutions that will increase business operations by hybridizing the company’s own solutions. Slingshot specializes in creating software using automation and machine learning to interact with customers across a number of communications channels, including phon...

TruConnect Discovers Cost Reductions Thanks to Five9 Solutions In an effort to make significant improvements to call quality, mobile virtual network operator TruConnect recently sought the services of cloud contact center provider Five9 (News - Alert). After leveraging Five9’s technology, TruConnect reported a 30 second reduction in call time over a period of three months. As a result of this recently integrated, TruConnect anticipates a roughly 7.5% reduction in operating costs for the entire year, providing clear evidence of an uptick in customer service efficiency. TruConnect initially ...

AvalonBay has sought the services of PCI Pal to bring added security and call center features to the company's nationwide workforce.

Workforce Management Software Market Research Report by Software Type, by End-User, by Deployment - Global Forecast to 2025 - Cumulative Impact of COVID-19 Workforce Management Software Market Research Report by Software Type (HR Management, Labor Forecast and Scheduling, Task Management, Time and Attendance Management, and Workforce Analytics), by End-User (Aerospace & Defense, Automotive & Transport, Business & Finance, Chemicals & Materials, and Consumer Goods & Retail), by Deployment - Global Forecast to 2025 - Cumulative Impact of COVID-19 April 22, 2021 13:34 ET | S...