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DevFactory + Zendesk: Streamlining customer relations for 15,000+ companies

What can IT software services learn from 100-year-old manufacturing principles? A lot, as DevFactory proves. Bringing classic manufacturing techniques like assembly lines, kaizen, kanban, and lean manufacturing into the IT world, ....

Rahul Subramaniam , Zendesk Guide , Customer Relation , Cost Saving , ராகுல் சுப்ரமணியம் ,

'Fraud is an arms race': how Carousell boosted its customer experience to fight bad actors

By Shawn Lim-20 January 2021 01:00am
Carousell battled mispriced listings by opportunistic individuals who wanted to use the Covid-19 crisis to profit from masks.
The Covid-19 pandemic continues to reiterate the importance of understanding consumers, and having a pulse on local market sentiments and general news for Carousell. Lavone Toh, a business process improvement manager from the marketplace experience team at the platform explains to The Drum how each market reacted differently with respective lockdown measures and social-distancing guidelines.
Consumer behaviour, such as buying and selling patterns across categories, changed throughout the pandemic in 2020. For example in Singapore, consumer interest moved from medical supplies for masks to home services as the situation improved. ....

Wendy Johnstone , Lavone Toh , Zendesk Guide , Answer Bot , Help Centre , Future Of Media , Customer Experience , E Commerce , வெண்டி ஜான்ஸ்டோன் , பதில் போட் , உதவி மையம் , எதிர்கால ஆஃப் மீடியா , வாடிக்கையாளர் அனுபவம் , ஏ வர்த்தகம் ,