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APS pledges to help customers

Last year, Arizona Public Service Company (APS) suspended late fees and disconnections for nonpayment from March through December.
APS also distributed almost $9 million via a special Customer Support Fund that provided one-time bill credits of up to $300 for residential customers and $1,000 for small businesses.Â
âOur pandemic bill relief programs have assisted more than 65,000 customers in 2020 to help those impacted by COVID-19 get back on their feet,â said Monica Whiting, APS chief customer officer.
She said APS will continue to waive late fees for residential and business customers through Oct. 15.
Beginning with January bills, APS will automatically place residential customers with past due balances of $75 or more on an eight-month payment plan. ....

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Arizona Public Service Company extends late fee waivers, low-income bill credits into late 2021

Arizona Public Service Company extends late fee waivers, low-income bill credits into late 2021
Published on December 30, 2020 by Chris Galford
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Still reckoning with the COVID-19 pandemic, the Arizona Public Service Company (APS) announced a major extension of aid for customers this week, pledging to waive late fees until Oct. 15, 2021, and eliminate limited-income customer balances of $250 or less.
Late fees at APS have been suspended since March of this year, along with disconnections for nonpayment. Both were set to resume as normal after this month, but late fee waivers, at least, will now be extended through most of 2021 for business and residential customers. ....

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