Last year, Arizona Public Service Company (APS) suspended late fees and disconnections for nonpayment from March through December. APS also distributed almost $9 million via a special Customer Support Fund that provided one-time bill credits of up to $300 for residential customers and $1,000 for small businesses. âOur pandemic bill relief programs have assisted more than 65,000 customers in 2020 to help those impacted by COVID-19 get back on their feet,â said Monica Whiting, APS chief customer officer. She said APS will continue to waive late fees for residential and business customers through Oct. 15. Beginning with January bills, APS will automatically place residential customers with past due balances of $75 or more on an eight-month payment plan.