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Tesla Is Hiring Someone To Defend Elon Musk On Twitter

Tesla is looking to recruit someone that will handle “social media escalations” against chief executive Elon Musk.
Ever since the electric car manufacturer killed off its PR department last year, Elon Musk’s official Twitter account has become the main channel that the company and Musk use to communicate with the public. Evidently, Musk can’t do it alone.
The listing is for a remote, full-time position known as an ‘Energy Customer Support Specialist.’ The job listing notes that “Tesla Energy Support Specialists handle a variety of customer issues while delivering on world class customer service. The role of a specialist is to resolve or escalate complaints through appropriate channels and address social media escalations directed at the CEO with critical thinking.” ....

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Tesla hiring support staff to handle Elon Musk's Twitter complaints

Tesla hiring support staff to handle Elon Musk s Twitter complaints
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Tesla hiring support staff to handle Elon Musk s Twitter complaints
(Web Desk) – Tesla CEO Elon Musk has been quite the active Twitter-user over the years, but that might change soon as Tesla announced it is recruiting support staff to handle some of the tweets he receives.
The new role is being called “Energy Customer Support Specialist,” and its main duties involve “handl[ing] a variety of customer issues while delivering on world-class customer service,” according to the job description.
“The role of the specialist is to resolve or escalate complaints through appropriate channels and address social media escalations directed at the CEO with critical thinking.” ....

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Tesla Reportedly Seeks Specialist to Protect Elon Musk From Criticism on Social Media

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Sputnik International ....

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Tesla hiring role to address online 'escalations' toward Musk

Musk s willingness to engage openly and frequently with customers has earned him a rabid following from both Tesla owners and non-owners alike. And because he constantly tweets out his and his company s stance on issues, journalists were often referred back to Musk s tweets by PR representatives when questioned for clarification. In this sense, the PR department became redundant when anyone could just check his timeline.
More likely, however, it seems this new role will involve actively scouring social media for customer complaints and resolving them, since people are now used to tweeting directly at Musk when they have a problem. As of this writing, the official Tesla Twitter account does not appear to respond to customer concerns. ....

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