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Mitsubishi Scores Higher In Customer Service Study Than Jaguar, Honda, Toyota A new study of customer satisfaction after service or maintenance visits puts Mitsubishi on the podium among all mainstream automakers. Advertisement In its latest 2021 Customer Service Index (CSI) Study, J.D. Power ranks Mitsubishi third overall among all mass-market automotive brands in America. The CSI measures owner satisfaction with service at a franchised dealer or independent service facility for maintenance or repair work done on one- to three-year-old vehicles. It also provides a numerical index ranking of the best-performing brands. The ranking is based on the combined scores of five different measures that comprise the vehicle owner service experience. The areas that the J.D. Power study measures include (in order of importance) service quality (29%); service facility (19%); service initiation (18%); service advisor (18%); and vehicle pick-up (16%).

United statesChris suttonJohn gorehamMark chaffinCustomer service indexNortheastern universityEngland motor press associationService indexMitsubishi motorsOperating officer markNew england motor press associationTorque newsஒன்றுபட்டது மாநிலங்களில்கிறிஸ் சுட்டன்குறி சாஃபின்வாடிக்கையாளர் சேவை குறியீட்டு