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Opinion: It's creepy that AI is teaching workers to be more human


Opinion: It s creepy that AI is teaching workers to be more human
14 Apr, 2021 05:26 AM
5 minutes to read
Cogito promises to coach call centre workers empathy using AI. Photo / Getty Images
Financial Times
OPINION:
Empathy is one of those precious human qualities that we don t think artificial intelligence will ever supplant. It is argued that jobs requiring empathy will be relatively untouched (and perhaps even elevated) by the
rise of smart machines. But in the call centre industry, a more complicated story is beginning to play out.
Companies such as Cogito promise to deliver empathy on an enterprise scale by using artificial intelligence to coach call centre workers in real time. Cogito monitors the words, tone and pitch of customer calls. If the customer starts to sound irritated or upset, it will send an empathy cue that reminds the worker to think about how the customer is feeling and try to relate. The purpose is to ....

Samuel Gompers , Sian Jacobs , Sarah Oconnor , Frederick Winslow Taylor , Winslow Taylor , சாமுவேல் கோம்பேர்ச் , ஈயந் ஜாகோப்ஸ் , சாரா ஒக்கொன்னோர் , ஃப்ரெடரிக் வின்ஸ்லோ டெய்லர் , வின்ஸ்லோ டெய்லர் ,

Idaho House kills $1.1 billion teacher pay bill on tie vote


Idaho House kills $1.1 billion teacher pay bill on tie vote
By KEITH RIDLERApril 13, 2021 GMT
BOISE, Idaho (AP) The House on Tuesday rejected legislation to pay $1.1 billion to Idaho’s K-12 teachers amid concerns about what is being taught in schools.
Lawmakers deadlocked 34-34 in a tie vote that means the bill fails to advance. The defeat means the bill must now go back to the Legislature’s budget committee to be redone and then returning to the House for another vote. It’s not clear how long that will take.
Opponents of the bill said they respect and support teachers, but the legislation needs to have language prohibiting teaching of some ideas. ....

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