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I N “THE REPAIR SHOP”, a British television series, carpenters, textile workers and mechanics mend family heirlooms that viewers have brought to their workshop. The fascination comes from watching them apply their craft to restore these keepsakes and the emotional appeal from the tears that follow when the owner is presented with the beautifully rendered result. Listen to this story Enjoy more audio and podcasts oniOSorAndroid. Perhaps the idea of craftsmanship is not simply nostalgic. In a new paper in the Academy of Management Annals, five academics examine the idea of crafts as a way of remaking the organisation of work. They define craft as “a humanist approach to work that prioritises human engagement over machine control”. Crafts require distinct skills, an all-round approach to work that involves the whole product, rather than individual parts, and an attitude that necessitates devotion to the job and a focus on the communal interest. The concept of ....
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Opinion: It s creepy that AI is teaching workers to be more human 14 Apr, 2021 05:26 AM 5 minutes to read Cogito promises to coach call centre workers empathy using AI. Photo / Getty Images Financial Times OPINION: Empathy is one of those precious human qualities that we don t think artificial intelligence will ever supplant. It is argued that jobs requiring empathy will be relatively untouched (and perhaps even elevated) by the rise of smart machines. But in the call centre industry, a more complicated story is beginning to play out. Companies such as Cogito promise to deliver empathy on an enterprise scale by using artificial intelligence to coach call centre workers in real time. Cogito monitors the words, tone and pitch of customer calls. If the customer starts to sound irritated or upset, it will send an empathy cue that reminds the worker to think about how the customer is feeling and try to relate. The purpose is to ....
How to send the right signals to shape people s perceptions of you and your work Jan 24, 2021, 04:29 PM facebook email The real world - especially when it comes to human behavior - is messy, and this is uncomfortable for many people. Westend61/Getty Images The following is an excerpt from
In it, author Michael F. Schein writes that people are uncomfortable with the natural messiness of human behavior and will pay a lot to feel as if they have a method to control chaos. If you use a brand of scientific hype purporting data and certainty people will be drawn to believe you and see your work as credible. ....
If you're struggling to gain traction around a legitimate new idea or business venture, science can help, writes Michael Schein in The Hype Handbook. ....