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Quantum Health reports record Net Promoter Scores® in 2020


Quantum Health reports record Net Promoter Scores® in 2020
Healthcare navigation and care coordination innovator again posts record-breaking satisfaction scores for its 1.7 million members, while continuing to deliver industry-leading satisfaction scores for employers and healthcare providers
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DUBLIN, Ohio, Feb. 4, 2021 /PRNewswire/  Quantum Health, the category leader in consumer healthcare navigation and care coordination, announced today that it received record-high Net Promoter Scores (NPS) last year from its 1.7 million members.
In a challenging pandemic year, Quantum Health s member NPS netted out at 77, the highest annual score in the company s 20-plus year history. And during the difficult initial phases of the pandemic, the company s scores exceeded 78 every month from April through July, reaching an astounding 81 in June and July. ....

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Quantum Health Integrates Vaccine Care Planning Into Its Consumer Healthcare Navigation Solution


Quantum Health Integrates Vaccine Care Planning Into Its Consumer Healthcare Navigation Solution
Real-Time Intercept Smart Engine™ combines consumer insights and risk identification with Quantum s proven engagement model to connect members with the latest in vaccine information and resources
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DUBLIN, Ohio, Dec. 14, 2020 /PRNewswire/  Quantum Health, the leading consumer healthcare navigation and care coordination company, is now integrating vaccine care planning into its core service offering. Throughout the COVID-19 pandemic, the company, which serves over 1.7 million members from 350-plus U.S. employers, has been providing essential COVID-specific support to its members including early assessment and symptom evaluation, resources for viral and antibody testing, virtual care access mapping, point solution utilization, and mental health support. Now, as vaccines become available in the U.S., Quantum wi ....

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