Quantum Health reports record Net Promoter Scores® in 2020 Healthcare navigation and care coordination innovator again posts record-breaking satisfaction scores for its 1.7 million members, while continuing to deliver industry-leading satisfaction scores for employers and healthcare providers News provided by Share this article Share this article DUBLIN, Ohio, Feb. 4, 2021 /PRNewswire/ -- Quantum Health, the category leader in consumer healthcare navigation and care coordination, announced today that it received record-high Net Promoter Scores (NPS) last year from its 1.7 million members. In a challenging pandemic year, Quantum Health's member NPS netted out at 77, the highest annual score in the company's 20-plus year history. And during the difficult initial phases of the pandemic, the company's scores exceeded 78 every month from April through July, reaching an astounding 81 in June and July.