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Genesys Appoints Arthur P. Johnson, Jr. to its Operating Committee

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SAN FRANCISCO, May 3, 2021 /PRNewswire/ Genesys, a global leader in cloud customer experience and contact center solutions, today announced the appointment of Arthur P. Johnson, Jr. to its operating committee – the company s governance and oversight body with responsibilities much like a board of directors. Johnson joins the company s operating committee as its newest independent member, bringing nearly 30 years of executive leadership in corporate strategy, operations and finance. Johnson will also be a member of the Genesys audit committee.
Arthur P. Johnson, Jr. Joins Genesys Operating Committee
We re coming off a strong fiscal year driven by accelerated cloud growth, said Tony Bates, chief executive officer and chair, Genesys. Our Experience as a Service ....

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Genesys Named a Visionary in the 2021 Gartner Magic Quadrant for Workforce Engagement Management

Genesys Named a Visionary in the 2021 Gartner Magic Quadrant for Workforce Engagement Management
Cloud customer experience provider recognized as a Visionary in worldwide report
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1, for its ability to execute and completeness of vision.
Contact centers are struggling with high employee turnover rates and low performance due to a system of point solutions that make it difficult to manage and improve the agent experience. Our Workforce Engagement Management solution provides a single platform for onboarding, learning and training, performance management, and more, said Olivier Jouve, executive vice president and general manager, Genesys Cloud™. We believe our focus on delivering an all-in-one solution that powers both the customer and employee experience drove our significant movement towards the Leaders quadrant. ....

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H2O Innovation Strengthens its Health & Safety Program and Earns ISO Certifications for Genesys

H2O Innovation Strengthens its Health & Safety Program and Earns ISO Certifications for Genesys
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Infosys launches Infosys Cortex powered by Google Cloud's Contact Center AI

Infosys announced the launch of Infosys Cortex, its customer engagement platform. The platform leverages technology from Genesys, a global leader in cloud customer experience and contact center solutions, along with Contact Center AI services from Google Cloud and its managed artificial intelligence (AI) and analytics services.
Infosys Cortex helps businesses reimagine customer care operations by providing intelligence to aid purposeful customer communication, smarter and faster decision-making, and deliver value at scale. Using the power of cloud and a modular microservices based architecture, it helps enterprises achieve up to 40 percent faster and more effective agent hiring and learning. It also brings up to 30 percent improvement in agent performance with training before operationalizing the contact center. Furthermore, Infosys Cortex drives up to 30 percent improvement in satisfaction for customers through intent prediction and self-service, along with up to 40 percent i ....

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Advertiser.ie - Bonham Quay-bound Genesys to create 100 new jobs in city and remotely

Genesys (www.genesys.com ), the global leader in cloud customer experience and contact centre solutions, has announced it is creating 100 new software roles in Ireland. The company’s R&D Centre for Digital and artificial intelligence (AI ) in Galway is a key driver of technology innovation for Genesys as it works to transform the way brands and people connect in a digital-first world. ....

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