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In search of leadership at the National Personnel Records Center


In search of leadership at the National Personnel Records Center
Rep. Warren Davidson
(Staff Sgt. Joshua Weaver/Air Force graphic)
Last March, like many other government office buildings, the National Personnel Records Center closed in response to the spread of the novel coronavirus. Considering that everything from Social Security Offices, to National Parks, to Motor Vehicle Centers closed down, the NPRC closure went largely unnoticed. Fifteen days to slow the spread came and went, but the center which houses all the military records for America’s service members remains barely operational.
Unlike many other government agencies, the NPRC’s primary mission cannot be carried out remotely. Four stories and some six million square feet in St. Louis house millions of hard-copy records that make up complete service histories for America’s veterans. Veterans need these records to access the benefits they earned while protecting our freedom. Without them ....

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It's 'Back to the Future' to Improve Agency Management Practices


Government Executive
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It’s ‘Back to the Future’ to Improve Agency Management Practices
Given the shift in workplace dynamics driven by the pandemic, creating a new bottom-up initiative with a focus on quality management may be what’s needed now.
Senior Fellow, IBM Center for the Business of Government
Columnist Fareed Zakaria, in a new book on lessons from the pandemic, observes that the endless debates over the size of government faded during the pandemic and “what seems to have mattered the most in this crisis was the
quality of government.”
But what does “quality government” look like? How can public leaders and employees know or show that their organizations are high quality? After all, what is quality? Can it be measured? Why does it matter? ....

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