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Roy Morgan Research Super fund satisfaction near record highs in June with HESTA the top fund ahead of Cbus and Unisuper Country: Australia Source: Roy Morgan Single Source Australia, January â June 2020, n=13,509, January â June. 2021, n=20,152. Base: Australians 14+ with work based or personal superannuation. New data from Roy Morgan’s Superannuation Satisfaction Report shows an overall super fund satisfaction rating of 71.7% in June 2021 – a stunning increase of 8.6% points from a year ago in June 2020, and up 6.9% points over the last six months since December 2020. The rating for June is just below the record high reached a month ago and continues a series of excellent customer satisfaction ratings reached over the first half of 2021 as the Australian economy recovered and Australian ....
Roy Morgan’s Annual Customer Satisfaction Awards have been impacted by the COVID-19 pandemic – just like everything else in our lives – but after rigorous examination of the data recorded from Australians during 2020 we are able to announce the deserving winners who have excelled with high customer satisfaction ratings despite the challenges of the pandemic. ....
Country: Australia Source: Roy Morgan Single Source Australia, Nov. 2019 â Apr. 2020, n=13,501, Nov. 2020 â Apr. 2021, n=19,117. Base: Australians 14+ with work based or personal superannuation. New data from Roy Morgan’s Superannuation Satisfaction Report shows an overall super fund satisfaction rating of 71.7% in April 2021 – an increase of 7.0% points from a year ago in April 2020, and up 10.7% points over the last six months since October 2020. The new rating for April represents a new record high level of customer satisfaction with superannuation funds as Australia has emerged from the worst of COVID-19 experienced during much of 2020. The period covered by these ratings is over the last six months from November 2020 – April 2021. Victoria emerged from a long second lockdown in late October and since then there have been only a few short lockdowns around the country. ....
Print The Government’s proposed Your Future Your Super (YFYS) legislation stops short of addressing the underperformance across the superannuation sector, the Australian Institute of Superannuation Trustees (AIST) believes. AIST pointed to data from the Australian Prudential Regulation Authority (APRA) released this week that found over the five years to December 2020, profit-to-member super funds, on average, outperformed retail funds by 23%. AIST chief executive, Eva Scheerlinck, said this concentrated retail fund underperformance needed to be urgently addressed by the government and regulator. Related News: ....
However, members of retail funds run by the big four banks had a satisfaction rating of 61.4%. The top retail performer was Macquarie at 72.9%, followed by OnePath (69.8%), Mercer (66.9%), and Colonial First State (63.9%). Catholic Super had the highest satisfaction rating among the industry funds at 78.5%, followed by Cbus (78.2%), followed by Tasplan (76.5%), UniSuper (76.4%), and CARE Super (72.5%). AustralianSuper, the nation’s largest fund by number of accounts, came in sixth at 69.5%. Roy Morgan chief executive, Michele Levine, said the COVID-19 pandemic’s impact on financial markets had a clear and immediate impact on satisfaction with super funds as a lot of individual super fund balances dropped during the market sell off. ....