by Dan Blackburn Getting students efficiently and safely to and from the newly modernized Hermosa Vista School (formerly North School) has been the subject of…
CPaaS uses automation and AI to modernize patient and contact identification and communications iStock
During the initial COVID-19 pandemic surge, Harris County, Texas, the third largest county in the U.S., was recording upwards of 1,800 new positive cases per day. Critical to the effort by the Harris County Public Health department to protect the county’s citizens was the ability to rapidly conduct:
Case investigations – the process of helping patients with suspected or confirmed infection recall everyone with whom they recently had close contact
Contact tracing – the process of warning people who came in close contact with an infected individual of the potential exposure to the virus
A unified solution
18th December 2020
Avaya has announced a suite of digital communications solutions to address the unique challenges related to COVID-19 vaccine administration. These solutions are designed specifically for healthcare providers and government agencies and can be applied on top of any existing infrastructure to assist with the critical requirements of successful administration of the vaccine.
Avaya OneCloud CPaaS includes HIPAA-compliant innovation that has been on the front lines of COVID-19 response, used by healthcare providers and government agencies for Contact Tracing, responding to high volumes of medical inquiries, and rapid notification services, for example. Avaya OneCloud CPaaS helps these organisations quickly customise and deploy automated processes to address the many communication challenges of the vaccine rollout, including identifying and reaching priority populations; collecting, tracking, and reporting key measures of progress; effective