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GMR Delhi, Hyderabad airports receive ACI World's 'Voice of Customer Recognition'


GMR Delhi, Hyderabad airports receive ACI World’s ‘Voice of Customer Recognition’
February 09, 2021
A file picture of Delhi airport   -  V V Krishnan×
Lauded for efforts to listen to passengers, engage and gather feedback to understand their needs, and ensure customers’ voice was heard during the Covid-19 pandemic
GMR-run Indira Gandhi International Airport (IGIA) in New Delhi and Rajiv Gandhi International Airport (RGIA) in Hyderabad have received the ACI World’s (Airports Council International) ‘Voice of Customer’ recognition.
Both the GMR-run airports have been recognised for their continuous efforts to listen to their passengers, engage and gather feedback to understand their needs and ensure customers’ voice was heard during the Covid-19 pandemic in 2020. ....

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Airport Voice of Customer of New Delhi and Hyderabad recognized | नई दिल्ली और हैदराबाद के एयरपोर्ट को वॉयस ऑफ कस्टमर की मान्यता मिली