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Vonage : Receives AWS Machine Learning Competency Status in Applied AI


HOLMDEL, N.J., March 10, 2021 /PRNewswire/  
Vonage  (Nasdaq: VG), a global leader in cloud communications helping businesses accelerate their digital transformation, has announced that it has achieved
This designation recognizes that Vonage has demonstrated deep experience and expertise in building or integrating ML solutions on AWS. AWS Partners recognized as part of the AWS Machine Learning Competency expansion help customers take advantage of intelligent solutions for the business, from creating, automating, and managing end-to-end ML workflows to modernizing applications with machine intelligence.
By working with AWS, Vonage is bringing AI into the contact center through AWS Contact Center Intelligence (CCI), with tools for Speech Recognition, Natural Language processing, Machine Learning and Text-to-Speech to deliver personalized, flexible and integrated customer experiences. With ....

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TCPA Defendant Ends up Winning Case By Doing Nothing


Wednesday, March 10, 2021
EDITOR’S NOTE: Wanted to provide everyone a quick update. After I ran my story this AM, I heard from my friends at TrueAccord hi Katie and Kelly! It seems that the case resulted in a settlement back in 2018 and the pro se plaintiff who brought TCPA claims against an agency who only sends emails was supposed to dismiss the suit. He just… never did. While the Court’s order states that the court had notified Defendant of the pending suit in 2019, it is unclear how that contact was attempted and TrueAccord never received word. So the case just lingered on for years after it was supposed to have evaporated. Figured I’d let everyone know the backstory here. Chat soon. ....

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