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By Lesley-Anne Kelly and Calum Ross 29/07/2021, 6:00 am Our interactive map allows readers to see how many complaints were made last year about each care home for older people across Scotland. A total of 2,316 complaints were made to the Care Inspectorate regulator about these homes in 2020/21. That number included 295 in April last year alone, which was the highest monthly figure for at least five years. Since 2016/17, there have been more than 10,000 complaints about care homes for older people in Scotland. The figure for last year was down slightly on the 2,352 recorded in 2019/20, with the decrease believed to be linked to a reduction in visits by family and friends of residents. ....
CARE home regulators in Scotland investigated just 5 per cent of complaints last year as thousands of elderly residents succumbed to coronavirus. Data shows there was a huge drop in the number of investigations carried out by the Care Inspectorate into concerns raised by relatives, carers and staff. Figures show 122 of the 2,316 complaints were fully investigated in 2020/21, down from more than 600 in previous years. Of the 20 facilities with the most complaints last year, 18 were privately run. Those included the Queensberry and Westfield homes in Dumfries and Galloway, which were the subject of 27 and 26 complaints, respectively. The next highest number last year was for Abbey House at Kirriemuir in Angus, and Springvale in East Dunbartonshire, which both received 24. Others north of the central belt included 17 complaints about Pitkerro in Dundee, 15 about South Grange at Monifieth in Angus, and 14 about both Deeside in Aberdeen and Home Farm in Portre ....
Updated: 29/07/2021, 11:06 am Regulators only investigated 5% of complaints about care homes for older people as Covid-19 was leaving a trail of tragedy across Scotland last year. Shock data shows a huge drop in the number of probes carried out by the Care Inspectorate into concerns raised by relatives of residents, as well as carers and staff. It has been confirmed that just 122 of the 2,316 complaints made to the regulator about facilities for older people were fully investigated in 2020/21, down from more than 600 in previous years. The finding has emerged as part of work on a special media collaboration project involving The Press and Journal, The Courier, The Scotsman, The Herald and STV. ....
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