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iTWire - The ACMA - expectations for telcos dealing with vulnerable consumers

The ACMA - expectations for telcos dealing with vulnerable consumers
Thursday, 15 July 2021 08:41
The ACMA - expectations for telcos dealing with vulnerable consumers
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The Australian Communications and Media Authority (ACMA) is looking to improve the way the telco sector supports consumers in vulnerable circumstances, with a proposed Statement of Expectations for the industry released for consultation today.
ACMA chair Nerida O’Loughlin (pictured) said its Statement of Expectations covers key aspects of customer interactions, from selling practices and customer service, to the provision of financial hardship support.
“Anyone can experience vulnerable circumstances at some stage of their life, as we saw at the start of last year during the bushfires and more recently during COVID lockdowns. It’s important telcos take extra care when dealing with these customers,” O’Loughlin said. ....

Nerida Oloughlin , Telecommunications Consumer Protections Code , Neridao Loughlin , தொலைத்தொடர்பு நுகர்வோர் ப்ரொடெக்ஶந்ஸ் குறியீடு ,

An Australian telco audit has cast 'serious doubts' over whether staff are sufficiently trained to assist vulnerable customers

An Australian telco audit has cast serious doubts over whether staff are sufficiently trained to assist vulnerable customers
David Adams
Australia s telecommunications watchdog has issued a new list of industry guidelines, designed to protect vulnerable customers when seeking new phone and internet plans.
The guidelines come after an audit of nine Australian telcos, which raised serious doubts that staff training is up-to-date across the industry.
A generic approach seeking to ensure equivalent service to all consumers fails to grasp the specific needs of vulnerable consumers, the audit found.
Visit Business Insider Australia’s homepage for more stories.
Australia s telecommunications watchdog has launched a new draft list of expectations for the nation s phone and internet service providers, after an audit of nine leading telcos raised serious doubts that sales staff are equipped to responsibly offer products to vulnerable consum ....

Nerida Oloughlin , Media Authority , Australian Communications , Telecommunications Consumer Protections Code , Consumer Commission , Business Insider Australia , Southern Phone , Australian Competition , Federal Court , Neridao Loughlin , மீடியா அதிகாரம் , ஆஸ்திரேலிய தகவல்தொடர்புகள் , தொலைத்தொடர்பு நுகர்வோர் ப்ரொடெக்ஶந்ஸ் குறியீடு , நுகர்வோர் தரகு , வணிக உள் ஆஸ்திரேலியா , தெற்கு தொலைபேசி , ஆஸ்திரேலிய போட்டி , கூட்டாட்சியின் நீதிமன்றம் ,

Expectations for telcos dealing with vulnerable consumers

Expectations for telcos dealing with vulnerable consumers
miragenews.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from miragenews.com Daily Mail and Mail on Sunday newspapers.

Nerida Oloughlin , Media Authority , Australian Communications , Telecommunications Consumer Protections Code , Neridao Loughlin , மீடியா அதிகாரம் , ஆஸ்திரேலிய தகவல்தொடர்புகள் , தொலைத்தொடர்பு நுகர்வோர் ப்ரொடெக்ஶந்ஸ் குறியீடு ,

Lycamobile fined $600k over customer data handling

Telco Lycamobile has been ordered to pay an infringement notice of $604,800 after the Australian Communications and Media Authority (ACMA) found it had . ....

Nerida Oloughlin , Media Authority , Australian Communications , Telecommunications Consumer Protections Code , Emergency Alert Service , Telco Lycamobile , Integrated Public Numbers Database , Triple Zero , Emergency Alert , Neridao Loughlin , மீடியா அதிகாரம் , ஆஸ்திரேலிய தகவல்தொடர்புகள் , தொலைத்தொடர்பு நுகர்வோர் ப்ரொடெக்ஶந்ஸ் குறியீடு , அவசரம் எச்சரிக்கை சேவை , மூன்று பூஜ்யம் , அவசரம் எச்சரிக்கை ,

iTWire - ACMA releases telco complaints-handling performance data for Dec quarter, CommsAlliance happy, ACCAN concerned

ACMA releases telco complaints-handling performance data for Dec quarter, CommsAlliance happy, ACCAN concerned
Monday, 26 April 2021 10:50
ACMA releases telco complaints-handling performance data for Dec quarter, CommsAlliance happy, ACCAN concerned
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ACMA has published its telco complaints-handling data for the quarter ended December 2020, with the Communications Alliance noting complaints have dropped 40% of a 2 year period
ACMA explains its redesigned interactive report shows how telcos manage customer complaints, and notes this data can be viewed by quarter or financial year.
Naturally, the Communications Alliance says it has welcomed the ACMA’s publication of telecommunications complaints data for the October – December 2020 quarter, showing a significant decrease in the number of complaints made to telcos over the past two years, but as you ll see below, ACCAN, The Australian Communications Consumer Action Network is worried. ....

John Stanton , Teresa Corbin , Australian Communications Consumer Action Network , Telecommunications Industry Ombudsman , Communications Alliance , Telecommunications Consumer Complaints Record , Telecommunications Consumer Protections Code , Consumer Complaints , Record Keeping Rules , Telecommunications Industry , Complaints Handling , ஜான் ஸ்டாண்டன் , தெரசா கார்பின் , ஆஸ்திரேலிய தகவல்தொடர்புகள் நுகர்வோர் நடவடிக்கை வலைப்பின்னல் , தொலைத்தொடர்பு தொழில் ஆஂபட்‌ஸ்மந் , தகவல்தொடர்புகள் கூட்டணி , தொலைத்தொடர்பு நுகர்வோர் ப்ரொடெக்ஶந்ஸ் குறியீடு , நுகர்வோர் புகார்கள் , பதிவு கீபிஂக் விதிகள் , தொலைத்தொடர்பு தொழில் , புகார்கள் கையாளுதல் ,