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Consumer Helpline received 81 complaints on service charge issues at restaurants


Consumer Helpline received 81 complaints on service charge issues at restaurants
March 09, 2021
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The National Consumer Helpline, set up under the aegis of the Consumer Affairs Ministry, received 81 complaints regarding levying of service charge by restaurants, pubs and hotels in 2020.
The Consumer Affairs Ministry, in a written reply to a Lok Sabha question, said all the complaints were taken up with the respective hotels and restaurants for appropriate redressal and the response received by them were conveyed to complainants.
In 2017, the Ministry had issued guidelines stating that payment of service charge depends entirely on the discretion of consumers and that it is optional. It had also asked States to sensitise companies, hotels and restaurants regarding provisions related to unfair trade practices of the Consumer Protection Act. It had also said that hotels or restaurants needed to appropriately display information regarding charging service charges ....

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Government says it has 'no obligation' to take action on USTR report on counterfeiting by Indians on e-commerce platforms


February 10, 2021
In response to BJP MP Gangasandra Siddappa Basavaraj’s question on “a recent report released by the US Trade Representative (USTR) include flea markets in New Delhi and Mumbai and also an e-commerce platform operating in India for selling fake goods, involving counter-feiting and piracy,” the government responded in parliament that it had “India is under no obligation to take action based on reports being generated by independent sovereigns,” and that the USTR’s report was “specific to addressing concerns of American consumers”.
“However, Central Government has been taking active steps to control the menace of counterfeiting and piracy,” the response by the government was quick to add. “Several initiatives to strengthen enforcement agencies through regular training and sensitization programs have been undertaken by the Cell for IPR Promotion and Management (CIPAM) with Police, Customs and Judiciary.” ....

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