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SpiceJet today announced the launch of Pepper, the first bilingual, AI-powered virtual voice assistant in the Indian airline industry. Built on the advanced natural language understanding and call steering capabilities of Nuance Communications Intelligent Engagement Platform, Pepper is able to understand customer requests over the phone without needing legacy touchtone or menu options. As a result, SpiceJet customers can simply communicate their intent directly to Pepper and the platform will automatically provide information and resolve queries through natural, human-like conversation in either English or Hindi.
With consumers today becoming increasingly familiar with the fast, easy access that virtual assistants provide on digital channels, the expectation for the same seamless and natural experiences on voice channels is growing.  As a result, AI-powered virtual assistants are being deployed in voice channels to deliver the streamlined, frictionless ....

Tony Lorentzen , Debojo Maharshi , Spicejet Airline , Nuance Intelligent Engagement Platform , Chief Marketing Officer , Intelligent Engagement , டோனி லோரேன்தஜேன் , ஸ்பைஸ்ஜெட் வானெறி , நுணுக்கம் புத்திசாலி நிச்சயதார்த்தம் நடைமேடை , தலைமை சந்தைப்படுத்தல் அதிகாரி , புத்திசாலி நிச்சயதார்த்தம் ,