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Jargon Kills (Other People’s Time)
From:
Tuesday, April 20, 2021
 
Are you inadvertently wasting other people’s time when you speak or write? Here’s a cautionary tale for anyone who works in a field that uses acronyms, abbreviations, and other jargon.
“We had an NPS of 80.”
That comment came from a marketer on a panel discussion in a video. She was referring to
Net Promoter Score—a metric of how willing customers are to recommend a business to others.
A few people commented on that score, and then the conversation moved on. I thought nothing of it, alas.
But here’s the thing—not everyone on the panel came from th ....

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