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Grocery Workers Still Face Confrontations While Enforcing Mask Mandates


Four days a week, Al Kasper parks his car as close to the employee entrance of a Happy Valley, Oregon, Fred Meyer as he can, steps inside, and slips behind the relative safety of the unprotected deli counter. “If I parked farther out in the lot at night, there would be a higher chance of something happening,” Kasper says. He’s had customers threaten to fight his fellow coworkers over minor cashiering errors and requests to follow store policies, and he doesn’t want to take any chances if someone comes to the store looking to cause harm.
Kasper says customers have come behind the deli counter and refused to leave, asked him to take his mask off so they could hear him better, and removed their own masks to eat food in the store. The collective weight of frequent incidents and disrespect has left Kasper “legitimately frightened” in his own workplace, he says. “I don’t want to get my ass kicked in the parking lot.” ....

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Customers drive grocery store worker distress during pandemic


One of the main sources of stress? Customer behavior.
“The mental health of these workers was much worse than we thought,” says Brian Mayer, an associate professor in the University of Arizona School of Sociology in the College of Social and Behavioral Sciences and lead author of the report.
“The number of people reporting severe mental health distress is two, three times what other surveys are finding during the pandemic. Clearly, frontline essential workers’ mental health is being harmed by the conditions created by the COVID-19 pandemic.”
The report is based on a survey Mayer and colleagues conducted in collaboration with the United Food and Commercial Workers Union Local 99, which represents workers in nearly half of all grocery stores in Arizona. ....

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