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Airlines and airports creating digital companions to keep passengers informed during COVID-19


With travel restrictions and pre-departure testing requirements constantly changing, passengers are presented with more travel information than ever before. Here, we take a look at how air transport stakeholders from the likes of United Airlines, Delta, Changi Airport Group, Airbus, Singapore Airlines, Airports Council International (ACI) World and Apple Maps are turning to digital means to streamline the booking process, keep passengers informed and inspire confidence in travel.
One-stop online platforms
Using United Airlines’ Travel-Ready Center customers can review COVID-19 entry requirements, find local testing options and upload any required testing and vaccination records for domestic and international travel.
A number of airlines recently launched their own digital platforms that contain all necessary information pre-travel. United Airlines, for instance, unveiled its Travel-Ready Center where customers can review COVID-19 entry requirements, find local testin ....

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Singapore's Changi Airport unveils Safe Travel Concierge


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Changi Airport in Singapore has launched the Safe Travel Concierge (STC). The app lets passengers book their on-arrival COVID19 Polymerase Chain Reaction (PCR) test and check that they have completed all pre-travel requirements for a safe and smooth entry into Singapore.
After registering for an STC account, passengers need to add their upcoming trips. Depending on their profile and trip details, they will be shown a customised list of pre-travel requirements to complete before flying to Singapore.
Besides booking their on-arrival PCR test, passengers can also access services such as the Immigration and Checkpoints Authority’s electronic Arrival Card and Health Declaration form through STC. Passengers can also stay updated with the latest COVID19 news with the portal. ....

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