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Bassett Healthcare Network outsources IT, RCM operations to Optum


MedCity News
Bassett Healthcare Network outsources IT, RCM operations to Optum
The New York-based rural health system has entered into a collaboration to outsource its IT and revenue cycle management operations to Optum. Further, about 500 Bassett employees, who currently perform those functions, will be given the opportunity to transition to Optum.
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Per a new strategic collaboration, Optum will take over information technology and revenue cycle management operations for Cooperstown, New York-based Bassett Healthcare Network.
The organizations announced the collaboration last week, stating that Eden Prairie, Minnesota-based Optum will provide the health system with a range of services. These include tools and strategies that support the patient journey, from scheduling to payment; new analytic capabilities; modernized revenue cycle processes; and IT strategies that include enhancing infrastructure and network security across all five hospitals in Basse ....

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How Robotic Processing Automation can improve healthcare at scale


MedCity News
How Robotic Processing Automation can improve healthcare at scale
When used correctly, RPA solutions can completely transform operational processes to drive financial efficiency, enhance employee engagement, and improve the customer (or in this case, patient) experience.
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Anyone entering the healthcare field quickly learns one thing: there is a lot more administrative work that goes into the job than expected. And while tasks like processing payments, inputting patient data, and scheduling appointments are critical to the patient care continuum, it doesn’t take healthcare professionals long to grow weary of them.
This never-ending cycle of tedium has caused many providers to wonder: “How can we liberate ourselves from these mundane (albeit necessary) tasks without dropping the ball from an operational standpoint?” ....

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