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New Fed Mortgage chooses Total Expert Empowering its Loan Officers to Build Trust and Drive Engagement


New Fed Mortgage chooses Total Expert Empowering its Loan Officers to Build Trust and Drive Engagement
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New Fed Mortgage to use Total Experience Platform to deliver personalized messaging tailored to unique customer needs
We can empower our loan officers with the digital tools they need to streamline the lending process and deploy automated marketing to their customers
DANVERS, Mass. (PRWEB)
March 17, 2021
New Fed Mortgage Corp, a regional mortgage lender licensed in 13 states has announced a partnership with Total Expert, the customer experience platform purpose-built for lenders.
Faced with the responsibility of helping customers navigate financial uncertainty in an increasingly digital environment, New Fed Mortgage understands the dual importance of human connection and smart, automated technology within its customer-engagement strategy. To deliver timely, relevant cus ....

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New products, Fee Collection, Sales, VOE Tools; Events and Webinars: All This Week!


New products, Fee Collection, Sales, VOE Tools; Events and Webinars: All This Week!
Mar 2 2021, 7:10AM
As a kid, magic tricks are amazing because we think there is magic. As an adult, magics tricks are amazing because we know there is no magic. Lenders know that financing a home is not magic, done through sleight of hand. Quite the opposite. Getting a mortgage while you’re grabbing a cup of coffee is misleading, and MLOs bear the brunt of educating borrowers how much arduous work it takes to satisfy them. STRATMOR Group and CFI Group released annual report findings this week for their MortgageSAT Customer Experience Program. The industry’s largest benchmark, based on more than 263,000 surveys in 2020, showed wide swings in customer sentiment over the past twelve months due to pandemic-related factors like capacity strain, extended cycle times, fulfillment burnout, new hiring, and widespread adoption of the work-from-home model. For example, ....

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